Datebybrand.com customer care useful contact information
Contact us:

By *phone: 0800 104 8116 (Monday to Friday 9 a.m. to 6 p.m.)
By e-mail: support@datebybrand.com (open 24/7)
*Calls from a BT landline are free of charge. Calls from mobile phones will vary.

Frequently asked questions
How do I cancel automatic renewal of my subscription? How do I delete my profile?
How does phone billing work?

How do I cancel automatic renewal of my subscription?
Subscriptions paid by bank card or credit card automatically extended at the end of your initial subscription period. If you wish to *cancel, amend or discuss your plan please call customer services or send us an e-mail with a contact telephone number. Our support team are friendly and helpful so please don't hesitate to call us - you are special to us!

*please contact us 48 hours before your subscription is due for renewal.

How do I delete my profile?
Please call customer support or send an e-mail.

How does phone billing work?

We recognise that some members prefer to pay by mobile therefore we have developed a simple to use web to mobile billing system which is approved by all major networks in the UK - www.payforit.org/
If you wish to use the mobile billing method simply click the 'pay by mobile' icon on the payment page, enter your mobile number in the space provided and follow the instructions on the page. An unique pin number will be sent to your mobile which please enter onto the web page and your account will be charged by your network under the name SF Mobile.

Any other questions?

Please call our friendly support staff on: 0800 104 8116